Frequently Asked Questions

Everything you need to know about BedMate

🚀 Getting Started

What is BedMate?

BedMate is a free, privacy-first anonymous dating and social app that helps adults (18+) find compatible people nearby based on personality (MBTI and Enneagram) and location. We prioritize your privacy while helping you make genuine connections.

How do I create an account?

Simply visit bedmate.ink, sign in with Google or GitHub, complete the onboarding process (username, gender, personality test, location), and you're ready to start matching!

Is BedMate really free?

Yes! BedMate is completely free with no hidden fees, premium tiers, or paywalls. All features are available to all users at no cost.

Do I need to use my real name?

No! BedMate values your privacy. You can choose any username you like - real names are not required or encouraged.

💕 Matching & Finding People

How does the matching system work?

BedMate matches you with users based on three criteria:

  • Location: Users within your specified search radius
  • Gender: Based on your preference settings
  • Personality: MBTI and Enneagram compatibility scores

What is the maximum search radius?

Regular users can set a search radius up to 68 km (42 miles). Administrators may have extended range for moderation purposes.

Can I change my location?

Yes! Go to Profile → Location Settings. You can either use GPS auto-detection or manually select your country, province/state, city, and district.

What are MBTI and Enneagram?

MBTI (Myers-Briggs Type Indicator) identifies 16 personality types based on four dimensions. Enneagram categorizes personalities into 9 core types. Both help us match you with psychologically compatible partners.

Why don't I see many matches?

Possible reasons: (1) Your search radius is too small - try increasing it, (2) Not many users in your area yet - we're growing daily!, (3) You've already seen all available matches - check back later as new users join.

🛡️ Privacy & Safety

How is my privacy protected?

BedMate protects your privacy through: anonymous usernames, optional contact sharing (you control when to reveal contact info), location approximation (only city/district level shown), and secure data encryption (HTTPS/TLS).

How do I block someone?

In the Match page, click on a user's profile to open the detail popup, then click the "Block" button. Blocked users cannot see your profile or match with you.

Can I unblock someone?

Yes! Blocked users appear in your match list with a "Blocked" tag. Click on them and select "Unblock" to restore access.

How do I report inappropriate behavior?

Click on the user's profile → Report button. Select a reason (spam, harassment, inappropriate content, fake profile, etc.) and submit. Our moderation team will review within 24 hours.

What happens when I report someone?

Reports are reviewed by our team. Depending on severity, actions may include warnings, temporary suspension, or permanent ban. You'll be notified of the outcome.

⚙️ Account Management

How do I change my username?

Go to Profile → Basic Information → Click on your username to edit it. Changes are saved instantly.

Can I change my gender?

Yes! Click the gender icon (♀ or ♂) next to your username on the Profile page. Note: You'll need to select a new avatar after changing gender.

How do I change my avatar?

Click on your avatar in the Profile page. You'll see 4 avatar options for your gender - select your favorite!

How do I update my personality type?

Profile → Personality Types → Click "Retake Test" or manually select your MBTI and Enneagram type if you already know them.

How do I change my contact information?

Profile → Basic Information → "Modify Contact Information" button. You can add/update LINE, QQ, WeChat, Telegram, WhatsApp, or custom contact methods.

How do I delete my account?

Contact us via our Contact page with your account email. Your data will be permanently deleted within 30 days.

🍾 Message Bottles

What are Message Bottles?

Message Bottles are anonymous messages you can send into the "ocean." Other users can pick them up randomly, creating serendipitous connections.

How do I send a bottle?

Go to the Bottle page → Write your message → "Throw Bottle." Your message will be available for others to discover.

Are bottles anonymous?

Yes! Only your username and basic info are shown. You decide if/when to share more personal contact information.

Do bottles expire?

Unopened bottles expire after 7 days. Once opened, they remain in your inbox until you delete them or they auto-delete after 30 days.

🔧 Technical Issues

The site won't load / I can't log in

Try: (1) Clear your browser cache and cookies, (2) Use an incognito/private window, (3) Try a different browser, (4) Check your internet connection, (5) Contact support if the issue persists.

My location isn't detecting correctly

Enable location permissions in your browser settings, or use Manual Selection mode to enter your location manually.

I found a bug - how do I report it?

Reach us through our Contact page with details: what happened, what you were doing, browser/device info, and screenshots if possible.

Still Have Questions?

Can't find the answer you're looking for? Our support team is here to help!

Contact Support